Clara
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Recent activity by Clara-
Livrez-vous en Suisse, en Norvège ou dans les territoires d'outre-mer ?
At the moment, we only ship to selected countries within the European Union.
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Puis-je choisir mon transporteur ?
Carriers are automatically assigned based on your delivery country to ensure the best possible service.
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Quels sont vos délais de livraison ? Livrez-vous le week-end ou proposez-vous la livraison express ?
Standard delivery takes 48 business hours. We do not offer weekend or express delivery.
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My package is marked as delivered, but I didn’t receive it — what should I do?
Contact customer service immediately to open an investigation with the carrier.
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Comment suivre ma commande ?
A tracking number is sent by email within 24 hours of dispatch. If not received, please contact support. You may access it through your account.
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Proposez-vous des accessoires pour les utilisateurs expérimentés ?
We frequently run promotional offers and giveaways. We have a loyalty program where you earn 1 point for every €1 spent. You can then use your loyalty points to make purchases directly on our website.
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Proposez-vous des coffrets cadeaux ou des goodies avec les commandes ?
Yes, we offer exclusive gifts and promotions on qualifying orders. Subscribe to our newsletter to stay updated.
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J'ai reçu un accessoire endommagé — que faire ?
Contact customer service immediately. If the parcel looks damaged, you must refuse delivery upon receipt.
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Les cartouches sont-elles compatibles avec les batteries 510 ?
Yes, our cartridges are 510-thread compatible. Suitable batteries are available on our website.
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Vos produits sont-ils conformes CE/RoHS ? Puis-je recycler ma vape ?
Yes, all vapes are CE and RoHS compliant. You can dispose them at your local e-waste center.