Clara
- Total activity 329
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 245
Articles
Recent activity by Clara-
Avez-vous des boutiques physiques ?
We do not have any physical stores.
-
Puis-je commander par téléphone ou envoyer à quelqu'un d'autre ?
Phone orders are not supported.
-
Puis-je commander sans compte ou programmer une commande future ?
Yes, guest checkout is available. Future scheduling is not supported.
-
Puis-je modifier, annuler ou fusionner ma commande après l'avoir passée ?
For cancellations: You can request a cancellation only if the parcel has not yet been dispatched. In that case, please inform us as soon as possible so we can attempt to cancel it before shipment. ...
-
Y a-t-il des frais de livraison ou de douane supplémentaires ?
All applicable costs are already included in the final checkout price — there will be no additional charges at payment.
-
Livrez-vous en Suisse, en Norvège ou dans les territoires d'outre-mer ?
At the moment, we only ship to selected countries within the European Union.
-
Puis-je choisir mon transporteur ?
Carriers are automatically assigned based on your delivery country to ensure the best possible service.
-
Quels sont vos délais de livraison ? Livrez-vous le week-end ou proposez-vous la livraison express ?
Standard delivery takes 48 business hours. We do not offer weekend or express delivery.
-
My package is marked as delivered, but I didn’t receive it — what should I do?
Contact customer service immediately to open an investigation with the carrier.
-
Comment suivre ma commande ?
A tracking number is sent by email within 24 hours of dispatch. If not received, please contact support. You may access it through your account.